One team for your staff, computers and servers.
For businesses of 5 to 250 people in Prince George and Central and Northern BC. Your helpdesk, computers, servers and storage are looked after by the same senior team for a flat monthly fee.
Your IT, looked after day to day.
Most of the work happens in the background. When your staff do need help, they reach people who already know your systems, your setup and your business.
We start by checking what you have.
Every new client starts with onboarding. Your backups and configuration are reviewed and verified, and every computer and server is brought onto the same security stack and standards every client gets, whatever your size. From then on, you work with dedicated senior engineers. Onboarding is quoted separately.
Staff call or submit a ticket.
When something isn’t working, your staff phone us or submit a ticket through the client support page. We respond within one hour during business hours, Monday to Friday, 8:00 to 4:30. The people who answer are the same senior team who set up and maintain your systems, so nobody has to explain your business from the beginning.
Computers and servers are kept up to date.
Every managed computer and server is monitored, maintained and patched as part of the service, so many issues are dealt with before your staff notice them. General support runs during business hours. Outside those hours, our engineers are alerted to critical outages and act on them, and security monitoring runs 24/7 through the Sentry platform included in every plan.
Shared files in the cloud, at your office, or both.
Where your shared files live depends on how your team works and how sensitive the data is. SharePoint and Teams suit everyday files and working together on documents, and we set them up and manage them as part of Microsoft 365 management. We also fully support file servers at your office, and a mix of the two, with each kind of data kept where its sensitivity calls for. Large archives and on-site copies go on the Synology NAS. Backups and recovery are handled by the BCDR appliance and Microsoft 365 backup, covered on our business continuity page.
Business computers and servers, supplied and supported.
We sell business computers to the organizations we support. Two tiers of Lenovo laptops are kept in stock: ThinkPad for our Executive machines and ThinkBook for our Standard machines, along with ThinkCentre desktops, matching Lenovo docks and Lenovo eye-care certified monitors at 2K resolution or higher. ThinkSystem servers are specified and ordered to fit your workload. Setup and deployment, warranty claims and replacement planning are part of managed services, and ageing hardware is flagged at your quarterly business reviews so replacements can be budgeted. Hardware itself is quoted separately.
Storage on a Synology NAS, installed and maintained.
A Synology NAS (network attached storage) is a storage device that sits in your office. We install, monitor and maintain them for bulk storage, for an on-site copy of your Microsoft 365 data, occasionally as a local backup target, and for business applications that run in containers (Docker). A Synology NAS is not the same as the business continuity and disaster recovery (BCDR) appliance that backs up and recovers your servers. Each has its own job.
You get a plan, not just fixes.
Every quarter, a business review covers what happened, what’s ageing and what’s coming, so upgrades and replacements can be planned and budgeted ahead of time. The service is a per-endpoint monthly price, shown on our pricing, and network management is included in every plan.
What’s included in managed IT support.
Phone and ticket support from the same senior team, with a response within one hour during business hours.
Computers and servers monitored, maintained and updated, with critical outage alerts acted on after hours.
Lenovo hardware set up and deployed, warranty claims handled, and replacements planned at quarterly business reviews.
NAS devices installed, monitored and maintained for bulk storage, on-site Microsoft 365 copies and business applications.
Licences, users, email, SharePoint and Teams set up and looked after. See Microsoft 365 management.
UniFi business networks and Wi-Fi through network management, plus managed cybersecurity on every plan.
Frequently asked questions.
Yes. We keep two tiers of Lenovo laptops in stock, ThinkPad for our Executive machines and ThinkBook for our Standard machines, along with ThinkCentre desktops, matching Lenovo docks and Lenovo eye-care certified monitors at 2K resolution or higher. We specify and order ThinkSystem servers to fit your business. We sell to businesses only. Once the hardware arrives, setup, deployment, warranty claims and replacement planning are handled as part of your managed services.
Yes. We install, monitor and maintain Synology NAS devices for bulk storage, an on-site copy of your Microsoft 365 data, business applications run in Docker, and occasionally a local backup target. The NAS works alongside your backup appliance rather than replacing it.
Keep shared files where they fit best: SharePoint and Teams for everyday files and collaboration, a file server at your office, or a mix of both based on how sensitive the data is. Put bulk storage and on-site copies on a Synology NAS, and leave backups and recovery to a dedicated BCDR appliance and Microsoft 365 backup. Each piece does one job well. Read more about Microsoft 365 and backup and disaster recovery.
Support, monitoring, maintenance, patching and the Sentry security platform are included in the per-endpoint monthly price, shown on our pricing. Hardware such as computers, servers and NAS devices, backup hardware and cloud storage, onboarding and project work are quoted separately. Microsoft 365 Business Premium is required on every managed system and bought directly from Microsoft.
General support runs Monday to Friday, 8:00 to 4:30. On every plan, our engineers are alerted to critical outages after hours and act on them, and security monitoring runs 24/7. The Complete plan adds 24/7 priority support and on-call response for critical security events.
No. We provide managed IT support only, so we can look after your systems every day rather than only when they break. The one exception is emergency security help: if your business has been hacked, call us during business hours or submit a ticket after hours, whether or not you’re a client. See what to do if you’ve been hacked.
Talk to us about your IT.
Book a call. We’ll learn how your business works and show you what managed IT support would look like for your team.